Our main focus here is to provide the absolute best purchasing experience for our customers. We take pride in our products and ensure we only sell products we would personally use instructions.

We are confident that if you use the product exactly how we suggest, you will love the experience. That's why we offer a 30-day money back guarantee provided you have shown us that you have used it exactly according to our suggested use.

The 30 Day Money Back Guarantee is how we ensure that the products will charge your device and basically function and work exactly as described and shown on our website and marketing content.

TO QUALIFY FOR OUR MONEY BACK GUARANTEE PLEASE FOLLOW THESE SIMPLE INSTRUCTIONS:

1. You must contact our customer service specialist team at support@3in1travelcharger.com and begin the troubleshooting process within 30 days from the date of purchase.
2. You will be asked to provide the reason why you are not happy with how the product works followed by required images/videos of how the product is used.
3. One of our customer care specialists will then begin the process of troubleshooting or help you use the product according to our suggested use suggestions.
4. You must actually follow all of the troubleshooting steps for each product you wish to return and provide evidence/attachments for the team to be able to assist (see below for what is required to be attached with the email for each product(s).
5. The returned items should include all accessories and parts included in the box as delivered, any missing items will void the 30-day money back guarantee.

AFTER APPROVAL:

Once we have approved the 30-day money back guarantee request, you will need to send the product/s back to us and provide a tracking number within 7 business days. Failure to do so may result in us withholding the refund.

THE 30 DAY MONEY BACK GUARANTEE DOES NOT APPLY FOR:

1. Change of Mind
2. Incorrect Use
3. Incompatibility issues

HOW LONG WILL SHIPPING TAKE?

All US orders are sent via USPS and will take 2-4 business days to be delivered. Please allow 1 business day for handling times

We work hard to dispatch all orders on the same business day from the order being placed. In peak periods orders may take up to 2 business days to dispatch.

International orders will also be shipped through DHL Express which is one of the fastest International post delivery. Expect most orders to be delivered within 3-5 business days. International shipping will all come with tracking.

HOW CAN I TRACK MY ORDER?

If you have chosen a shipping method with tracking we will attach the tracking number to your order confirmation email. Alternatively, if you use facebook messenger, please check the messages we send you as we will provide you tracking updates along the way!

THINGS TO NOTE

A complete and accurate delivery address is essential. We are unable to revise the shipping address once your order has been prepared for shipment. If a package is returned due to an incorrect or incomplete address provided by the customer, we will contact the customer immediately for a correction. The package will then be re-shipped for an additional shipping fee.

If an order is subject to review due to a suspicion of fraud, delivery may be delayed and/or canceled.

IF YOU HAVE ANY FURTHER QUESTIONS PLEASE EMAIL US AT support@3in1travelcharger.com